Last Updated: April 22nd 2025

Welcome to HieraTask. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our project management software and related services (the "Service").

By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect the following types of information:

A. Personal Information

Account Information: Name, email address, company name, job title, and contact details.

Billing Information: Payment details (processed securely via a third-party payment processor).

User Content: Project data, tasks, comments, files, and communications within the Service.

B. Usage & Technical Data

Log Data: IP address, browser type, device information, and access times.

Cookies & Tracking: We use cookies and similar technologies to enhance user experience and analyze trends.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service.
• Process transactions and send invoices.
• Respond to customer support requests.
• Analyze usage trends and optimize performance.
• Send updates, security alerts, and promotional communications (you can opt out).

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share information with:

Service Providers: Third-party vendors for hosting, analytics, payment processing, and customer support.

Legal Compliance: If required by law (e.g., court orders, government requests).

Business Transfers: In case of a merger, acquisition, or asset sale.

4. Data Security

We implement industry-standard security measures, including encryption, access controls, and regular audits, to protect your data. However, no method is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data.
• Opt out of marketing communications.
• Restrict or object to data processing.
• Request data portability.

To exercise these rights, contact us at privacy@hieratask.com

6. International Data Transfers

Your data may be processed in countries outside your own, where laws may differ. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) for cross-border transfers.

7. Retention of Data

We retain your data as long as necessary for the purposes outlined in this policy or as required by law.

8. Children’s Privacy

Our Service is not intended for users under 16, and we do not knowingly collect their data.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or in-app notifications.

10. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

Email: privacy@hieratask.com

Address: redround software, Elektronstraße 73, 65933 Frankfurt am Main, Germany

Thank you for trusting HieraTask!